How to Get a Refund on Amazon Without Returning an Item for Late Delivery (2023)


In this video, I show you how to get a refund and keep the product when you buy from Amazon. This method is part of Amazon's policy for Prime members, but you need to understand what the steps are and when to request a refund.

This video on how to get cash back on Amazon without returning a product that was delivered late is intended to inform Amazon members, not to promote scams, cheats, or anything else to get fraudulent free products. Again, I'm just following Amazon's customer guidelines and policies.

This Amazon returns trick worked for me once in 2020 for $25 and once in 2021 for $500! Getting a refund from Amazon for a delayed shipment is very easy. After 24 hours have passed from the guaranteed prime delivery date, you can contact Amazon via chat and request a full refund. Even if your item tracking shows same or next day delivery.



Hi everyone, today I'm going to show you how to get $100 cash back on anything you buy on Amazon and keep it if you meet certain conditions.

It's an Amazon policy that I didn't know about, but I did a lot of research and figured it out.

They have a policy where you get a $100 refund if certain conditions are met and you keep the item, it's a 500 racing seat.

I'll show you what it looks like later, luckily I was able to get a full refund due to circumstances out of my control, but you need to know what steps you need to take to get your refund because Amazon won more than just an appeal and refund you.

If you don't follow any specific steps, be sure to watch that video till the end, where I'll show you everything you need to know.

This is my race position in the 500 mile race.

Just to show you that I received this and what you will see is real.

Well, I just want to give you a timeline of how this all happened.

As for me, I'm going to google and go to Amazon and I'm looking for this racing seat.

My car was called an omc wrc for a while and the seat was about $829 which is pretty expensive.

Now, as you know, if you shop a lot on Amazon, sometimes they use things that you can buy cheaper.

Luckily I found this place.

It pops up and shows Amazon has 450 in stock and free basic shipping, and all because I'm a basic member.

So I added it to my cart and bought it, and as you can see it says I bought it on February 11th.

When you buy it now, it's shipping.

When I bought it last week on the 11th, looking down at my calendar, it said delivery was on Monday the 15th, oops.

Now around Monday I got an email from ups saying there is a delay and my shipment won't arrive until the 17th-18th.

So I was scared, you know, because I really needed a seat for a special track day on Monday when I was going to the track and I needed that seat.

So if I go to Orders and scroll down to buy a seat, you can see it says it's on its way, but it's delayed.

If I'm tracking, I've been tracking the package since Monday just thinking it might arrive on time - somehow I'm getting this message.

He said we were very sorry for the delay in delivery.

If you haven't received your package today, you can return here the next day for an exchange or refund.

So as I said, the mailing has to be timed, the main delivery promises to be delivered on the 15th, and then another update from UPS says it won't be delivered until the 17th-18th.

I contacted Amazon yesterday by scrolling down to customer service, saying I need more help, then contacting us - I clicked the yellow button here to start a chat.

Now this is going to my email and I have spoken to this gentleman.

In this kind of communication, first you have to talk to the messaging assistant, which is an automated thing that just tries to answer your question, but you just say you know.

I spoke to a representative, a real person, around 6:20, pictured below.

The gentleman went online, answered the phone and said how can I help you today, I explained that I have already ordered the product and guaranteed master delivery.

Monday the 15th, today you know it didn't arrive.

I needed the item on Monday because it was guaranteed by Amazon, then it said I could ask for a refund if it didn't arrive today.

Will you help me with this problem? ' he went on.

I really understand your question.

I'm really sorry about that.

Don't worry, I'll fix your issue in less than a minute, and then about a minute later, the refund will be listed with the original payment method.

I said: OK, thank you.

Yes, it says the refund was successful, and then something else.

I can help you.

I said.

No, I can't believe it.

Orders are fully refunded.

As you can see.

Back here, my total number of posts is 516.

And return the total amount 516.

I understand that if you're a premium member and you order an item that's guaranteed to ship, if it doesn't ship that day and it doesn't ship the next day, you'll still know after 24 hours.

If it ships next day, you're eligible for $100 cash back on that item.

However, you should of course contact Amazon via chat and ask if you want a refund.

Otherwise, they wouldn't publish it.

So I'm happy.

I have 500 free seats.

No problem, just checked.

Trace shows oops delayed, but still nothing. I'm not looking for cheap or anything, I'm always looking for something cheap.

It's Amazon's policy and all I do is follow their policy and get the benefit somehow.

Well, this is the second time this has happened to me.

The first item was only about 25 and I got a refund but it was a 500 item so you know I got lucky so I thought I'd share with you.


So I hope this video is helpful to you, I wish you all the best and yes I hope to see the next video, thanks bye.

Blood vessel.


How to Get a Refund on Amazon Without Returning an Item for Late Delivery? ›

How to get an Amazon refund without returning the item? If you want to get a refund without returning the item, you would need to contact Amazon's customer service and explain your situation. Depending on the circumstances, Amazon may offer a refund or other resolution without requiring you to return the item.

Can I get a refund from Amazon if my package arrived late? ›

If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.

How do I get a refund on Amazon without returning the order? ›

Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you'll be notified when you create your return label or by a Customer Service Associate. . For more information, go to the Conditions of Use & Sale.

What happens if Amazon fails to deliver on time? ›

Amazon automatically refunds delivery charges if you don't get your Morning, Same-Day, One-Day, or Two-Day Delivery by the promised date. Refunds go to your Amazon Pay balance.

How do I get a refund for late delivery? ›

Contact the retail company directly about a refund.

Explain that you would like a refund for the late (or missing) package. Even if the shipping company is at fault, your order was with the retailer, and the company should be responsible for the shipment arriving on time.

How do I get compensated for a late package on Amazon? ›

Another option for receiving your shipping refund is to go into your orders and process it as a problem.
  1. Click on order.
  2. Select “Problem With an Order”
  3. Click “Shipping or Delivery Issues”
  4. Choose “Shipping is Late”
Mar 29, 2023

Does Amazon deliver past 10 pm? ›

Delivery Information

Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time.

What items qualify for returnless refund Amazon? ›

Amazon Returnless Refunds are available for items sold by and select Amazon Marketplace sellers. To be eligible for a Returnless refund, items must be: Sold by or an Amazon Marketplace seller. Unopened and undamaged.

Which Amazon return reasons are free? ›

How does FREE Returns work? All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.

What if you return an empty box to Amazon? ›

Either the box was empty when it was sent or the customer will remove the item and send the box back empty. Amazon are unlikely to do much checking on the return, they will probably just mark it as defective and you will have to pay for it to be recalled or disposed of.

What is the time limit for Amazon delivery? › offers Guaranteed Morning, Same-Day, One/Two-Day Delivery for certain products. Guaranteed Delivery is available in select cities for Prime eligible items.

How long does Amazon deliver too? ›

Shipping Times to the Contiguous U.S.
Destination CountryStandard Shipping (business days)Two-Day Shipping (business days)
Contiguous U.S.4 to 5Within 2

Can you sue Amazon for late delivery? ›

Can I Sue Amazon for Not Delivering? If you paid amazon for a good or service, and they said it was delivered but you never received it, you may be able to sue them in small claims (or another) court for your money back.

What happens if 2 day shipping is late? ›

What Happens If UPS 2nd Day Air Doesn't Arrive? If UPS fails to meet its commitment for the UPS 2nd Day Air delivery window, you will be able to claim a refund for the full mailing costs. The whole shipment will be free, not counting any surcharges you may have paid.

How do you handle late delivery? ›

How do you respond to a delayed delivery? If your delivery is late due to some unavoidable reason, you should be quick to apologize on behalf of your delivery crew. Also, explain the reason for the occurrence of delay in the delivery process.

Can you dispute a charge for late delivery? ›

Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any documents showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay.

What happens if you are an hour late to Amazon? ›

If you clock in five minutes before or five minutes after the computer automatically adjust your time to show that you logged in at 6. This applies to clocking out as well. If you are later than those five minutes, You either have to use unpaid time in minute increments, Or you get one hour deducted From your UPT.

How do I complain to Amazon late? ›

Here is what you need to do if everything is in order and the delivery is still late:
  1. Go to the Amazon contact us page.
  2. Click “An Order I Placed.”
  3. Select your order.
  4. Choose “Problem with order”
  5. Select “Shipping or delivery issues”
  6. Choose “Shipment is late.”

Why is Amazon Prime not 2 day shipping? ›

Prime 2-Day Shipping Has Turned Into 5-Day Delivery

The reason that 2-day Prime shipping has turned into 5, 6, or even 7-day shipping has nothing to do with UPS or the USPS. It falls 100% on Amazon as they now say that the “2-day shipping guarantee” is from when they actually process your order and get it in the mail.

Can I tell Amazon not to deliver late at night? ›

Yes. If you are an Amazon Prime member, you can request to receive all of your packages before 8 pm. Non-Prime members won't be able to adjust this preference since they do not have an option for late-night delivery anyways.

How late does Amazon deliver same day? ›

That means your order might arrive at your doorstep at around 10 PM. This also applies if you're an Amazon Prime member who opted for same-day delivery.

Does Amazon deliver on Sunday? ›

Amazon delivers on Sundays in eligible areas, whether you're a Prime member or not. If you're in a supported area, expect packages between 9 A.M. – 8 P.M. To check for Sunday delivery, open your Amazon cart and click "Proceed to checkout". Under "Delivery options", check for "Sunday".

How many refunds can you get on Amazon? ›

Amazon doesn't set a limit for the number of products a customer can return, as long as it is for a legitimate reason.

Who pays for return items to Amazon? ›

If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you'll pay the carrier when you ship your return. For more information about refunds and refund amounts, go to Refunds and Exchanges.

Does Amazon care about return reason? ›

It should come as no surprise that Amazon is very lenient to customers who want to return items. As earlier stated, customers are usually refunded immediately regardless of the reason for returning the item, and even regardless if they actually return the item or not.

What does Amazon do with all of their returns? ›

Returned items are put through a detailed inspection process, and if the product meets our high-quality standards, the item is tagged as “new” and is re-listed for sale. Most returned products meet this bar and are put back on our digital shelves for other customers.

Will Amazon take back used items? ›

A used or open box item purchased from Amazon Warehouse can be returned within 30 days of receipt of shipment. Renewed products come with the Amazon Renewed Guarantee giving you a replacement or refund within 90 days of purchase if the item does not work as expected.

Can you get in trouble for returning the wrong item? ›

Technically yes. It's technically a form of larceny, and consumers who are caught committing return fraud may be subject to heavy fines and penalties. They may even be subject to jail time, depending on the severity of the crime.

Can you return stuff to Amazon without packaging? ›

Any products returned without their original packaging and documentation will be rejected. Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.

Does UPS take Amazon returns without a box? ›

When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled with this method. Instead, The UPS Store will pack, label and ship your return for free.

What does it mean when Amazon says arriving today by 10pm? ›

When an Amazon package says "delivery by 10pm," it means that the package is scheduled to be delivered to the shipping address by 10:00 PM local time on the delivery date specified.

Did Amazon stop 2 hour delivery? ›

Amazon said it's discontinue its stand-alone Prime Now app and website this year. The service launched in 2014 as a way for Prime members to get one- or two-hour delivery on a range of goods, from household essentials and books to toys or groceries.

How long do Amazon refunds take? ›

Refund Times
Refund MethodRefund Time (After Refund Is Processed)
Credit cardThree to five business days Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
6 more rows

Why is Amazon delaying deliveries? ›

Inventory Shortages: Amazon operates a vast network of warehouses and fulfillment centers to ensure fast and efficient deliveries. However, if certain items are out of stock or not readily available in a particular location, it can delay shipping orders containing those items.

What does Amazon do if package is stolen? ›

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement. Amazon covers most stolen packages through its "A-to-Z" Guarantee Protection.

Will Amazon attempt to deliver again? ›

If your package is marked as attempted delivery, don't worry! The driver will typically try again the next business day. If you're still not home or available to accept the package, the driver will leave a notice with information on how to arrange a future delivery or pick-up.

What happens if you pay extra for next day delivery and not arrived? ›

It's the seller's responsibility to make sure items arrive on time and in good condition. If people pay extra for a next-day or other premium delivery service which doesn't arrive when expected they have the right to a refund of the difference between the standard delivery cost and the extra paid for premium delivery.

Can I pick up a package from Amazon before delivery? ›

Instead of having a package delivered to your home or business address, you can select an Amazon hub location. Then, you can pick up your package at a time that suits you.

How do I raise a complaint on Amazon for not delivered? ›

You can contact our 24x7 customer service team via which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your query and we would be happy to reach out.

What is Amazon's new policy for delivery? ›

With this new policy, Amazon will charge a $3.95 delivery fee for orders between $100-$150, a $6.95 fee for orders between $50-$100 and $9.95 for orders under $50. The new fees, which will be charged on top of the $140 annual Prime membership, will go into effect starting February 28.

Why are Amazon delivering so late? ›

Possible reasons for late delivery include the following: Incorrect address. Missing apartment, building, floor, or unit number. Severe weather conditions.

Why does Amazon keep pushing my delivery time back? ›

Generally, delays come from inefficiency in the shipping chain or unavoidable issues like the weather.

Can I get a refund if overnight shipping is late? ›

Priority Mail Express® service items may be eligible for a refund. The United States Postal Service® refunds the postage and, if purchased, the Sunday or holiday premium fee: When the item is not delivered by the guaranteed delivery date and time specified at the time of mailing.

Can I get a refund if I paid for next day delivery? ›

Legally, retailers only need to refund the cost of the cheapest delivery option so if you paid for a premium 'next day' or 'named day' service, you may not get all your money back. It is the retailer's responsibility to make sure items arrive in good condition.

Can you chargeback for late delivery? ›

If the consumer made a credit or debit card purchase and does not agree to extend the date of the order delivery and the seller doesn't agree to a full refund, the consumer is entitled to request a chargeback. The Fair Credit Billing Act treats certain credit card charges that the consumer disputes as billing errors.

Can I keep a package delivered to me by mistake? ›

Legally, you're allowed to keep a mistaken delivery. Surprising, right? The Federal Trade Commission (FTC) has rules that allow you to keep merchandise that's wrongly delivered — even if you didn't pay for it. The logic is that sellers can't just send you goods and demand money for them.

Can I pick up package from Amazon carrier facility? ›

Amazon carrier facility

Unfortunately, you won't be able to pick up your Amazon package from the carrier facility, as it's not open to the public. However, those customers who specified that their order should be delivered to an Amazon Hub can pick up their package after receiving the delivery notice.

Can I pick up my package instead of having it delivered? ›

You can request that the destination Post Office hold the item for you or have it returned to sender. Verify that your shipment is eligible for Package Intercept. If eligible, you can submit your request online after logging in with your account.

What is the best way to complain to Amazon? ›

You can contact Amazon's customer service team through the website. For basic issues, Amazon's customer service page has helpful FAQs and support articles. For complicated problems, you can call Amazon directly at 1-888-280-4331.

How do I get a refund from Amazon? ›

To request a refund:
  1. Go to Your Order.
  2. Locate the order.
  3. Select why are you returning this from the drop-down list.
  4. Select the refund option How can we make it right.
  5. Click continue and follow the instructions.

Can I chat with Amazon customer service? ›

To chat with a customer service representative, visit Contact Us, select Something else then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat.


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